Welcome to Member Services
Grand Valley Power's Member Services team is dedicated to providing co-op consumers with the same hometown service they know and love. GVP's customer service representatives must be able to think on their feet and be educated on a variety of topics to support member needs. Learn about all the resources available to members.
Meet Your Member Services Team
Rita Sanders
Learn More About Rita
Rita Sanders
Director of Member Services & Communication
Email: rsanders@gvp.org
Direct Dial: (970) 623-8578
EXT. 350
Dreamer, mom, foodie, fitness enthusiast, writer. I love laughing and the icing on the cake!
Tanya Marchun
Learn More About Tanya
Tools When Communicating to Members
If members are struggling to pay their electric bill, please encourage them to call 2-1-1 or visit 211Colorado.org for financial assistance.
2-1-1 Colorado streamlines services and provides one central location where people can get connected to the resources they need. Whether a member is struggling to pay utility bills, find childcare or purchase food for their family, 2-1-1 is a great resource to have in your tool kit. Below is a breakdown of Colorado's 2-1-1 Service Areas and associated contact information.
Talking Points
Outage Communication
Key Message 1: Currently, there is a large power outage affecting many members.
Key Message 2: Crews have been dispatched and are actively working on the outage.
Key Message 3: Power will be restored as quickly and safely as possible.
IF known, you can state:
- Approximate location. (i.e. Orchard Mesa, Collbran, Vega area, etc.)
- Approximate # of members affected. (i.e. Approx. 1,000 members)
Plug in details as they are made aware to you. You will never know full details of an outage 2 minutes into one – so fall back to your key messages to help with conversation.
Be careful in stating:
- Approximate restore time.
- Only state this if Operations/Communication’s team has shared this (via email or online).
- DO NOT SPECULATE.
GOOD STATEMENTS:
-
- Restore time is unknown at this time, but our crews will be working as quickly and safely as possible to restore power.
- We’ll be updating the website and on social media with the most current information.
- Cause.
- Only state a cause once Operations/Communication’s team has shared this (via email or online).
GOOD STATEMENTS:
- We’re unsure of the cause as of now, but our crews will work until the lights come back on!
- We’ll be updating the website and on social media with the most current information.
DO NOT STATE:
- That “you don’t know anything,” or “your guess is as good as mine.”
- You DO know something – you know our crews are hard at work getting power restored safely and quickly no matter the hour or day.
- Always defer back to the key messages.
Ways to Pay
We offer two ways to pay online.
SmartHub is our official online payment portal which allows you to view your billing history, manage your account, view your electric usage and more!
Or you can use our PayNow one-time payment feature that offers an easy way to pay, without creating an account or login. All major credit cards are accepted, or by using your checking account.
Payments made using our official SmartHub or PayNow portal will not incur additional fees for any transaction. We cannot guarantee that other bill-pay service providers will not charge fees or get your payment to us before it's due. To avoid late fees we recommend using our official payment methods.
Manage payments, notify customer service of account and service issues, check your usage and receive special messaging from GVP, all at the touch of a button.
SmartHub is available on Android and iOS smartphones and tablets as well as on the Web.
Watch our videos on how to install the app, how to report outages, setting up notifications or payments and more!
Call our Pay-By-Phone number at 1-877-760-7435.
Our automated phone system is a secure, hassle-free way to make a one-time payment using a checking account or credit card.
Please be prepared with the following information:
- Your account number (recommended) or phone number associated with your account,
- If you plan to use a checking or savings account you'll need the routing transit number (identifies your bank, credit union, or financial institution) as well as your checking or savings account number
- Your GVP pin number
Our pay-by-phone option is not available for automatic recurring payments. To take advantage of automatic recurring payments, please sign up for Auto Pay in our SmartHub app.
We are open Monday through Friday from 8 a.m. to 5 p.m. Our office is able to take cash, checks and all major credit cards as forms of payments.
We are located at: 845 22 Road, Grand Junction, Colorado 81505
Our office will be closed on the following dates to observe the following holidays:
Send your payment, along with the payment stub, to:
Grand Valley Power
845 22 Road
Grand Junction, CO 81505
We include a pre-addressed return envelope with your monthly bill.
Did you misplace your return envelope? It happens. Simply mail your payment and bill stub to the address above. Keep your due date in mind! If your payment needs to be made within 2-3 days, we suggest to use another form of payment or by dropping it off in-person to our office to avoid late payment charges.
Grand Valley Power has payment drop boxes at the following locations:
- All City Market stores in the Grand Valley
- All Safeway stores in the Grand Valley (except the Redlands location)
These drop boxes are clustered with other utility drop boxes in each store.
We also have a drop-box outside of our office at 845 22 Road, Grand Junction, CO 81505.
We do request that all payments be made by check or money order be placed in an envelope with your billing stub(s) and that your name be written on the envelope.
Please be aware that drop-box payments at local grocery stores are mailed to us. We suggest either payment by phone or online if you are 2-3 days within your due date to avoid late fees.
